Solutions Empire CRM Terms

Effective Date: September 26, 2026

These Solutions Empire CRM Terms govern access to and use of Solutions Empire CRM by authorized Solutions Empire LLC personnel and other users expressly approved by Solutions Empire. By accessing or using the platform, an authorized user agrees to follow these Terms and applicable company policies.

1. Purpose and Scope

Solutions Empire CRM is an internal business, recruiting, and operations platform. It supports company activities such as applicant intake and recruiting administration, scheduling and onboarding workflows, customer and appointment management, inventory activity, and related operational records.

Solutions Empire CRM is not offered as a public consumer service. Access is limited to individuals authorized by Solutions Empire.

2. Authorized Use

Users may access and use Solutions Empire CRM only for legitimate Solutions Empire business purposes within the authority assigned to their account. Users must comply with applicable company policies, privacy requirements, and instructions relating to confidential, applicant, customer, personnel, and operational information.

Access to one part of the platform does not authorize access to other records, offices, functions, or actions.

3. Account and Access Responsibilities

Each user is responsible for protecting their sign-in credentials and devices, using only their assigned account, and promptly reporting suspected unauthorized access or security issues.

Users must not share accounts, attempt to bypass access controls, use another person's credentials, or access records or functions beyond their authorization. Solutions Empire may review access and activity records for security, operational integrity, and compliance purposes.

4. Recruiting Mailbox Authorization

Only an authorized Solutions Empire representative may connect a company-controlled Google or Gmail account to Solutions Empire CRM.

The Recruiting Gmail integration is intended for the company-controlled mailbox sellcrecruiting@gmail.com. The integration uses Gmail read-only access to process recruiting-related messages and resume attachments for applicant intake and reconciliation. It does not send, modify, move, label, or delete Gmail messages.

Users must not connect a personal mailbox, an unrelated third-party mailbox, or any mailbox they are not authorized to connect.

5. Acceptable Use

Users must not:

• use Solutions Empire CRM for an unlawful, unauthorized, deceptive, or unrelated purpose;
• improperly access, export, disclose, copy, or distribute applicant, customer, personnel, Google, or company information;
• interfere with platform operation, security controls, audit records, synchronization, or duplicate-prevention mechanisms;
• introduce malicious code or attempt to test or exploit the platform without authorization;
• use information from the platform for unauthorized advertising, personal solicitation, unrelated marketing, or personal gain; or
• use Google-derived data to develop, train, or improve generalized artificial-intelligence or machine-learning models.

6. Recruiting Data

Recruiting messages, resumes, applicant information, identity-review records, and related history must be handled as controlled business information. Authorized users must use reasonable care when reviewing or updating applicant records and must not guess ambiguous identities or merge records without appropriate authority and evidence.

Applicant information may be retained and processed as described in the Privacy Policy:

https://www.solutionsempirellc.com/policies/privacy-policy

7. Platform Availability and Changes

Solutions Empire may maintain, update, change, suspend, or discontinue platform features when reasonably necessary for business, security, legal, or operational reasons. Temporary interruptions may occur because of maintenance, service-provider availability, security events, or technical issues.

Solutions Empire will use reasonable operational efforts to maintain the platform but does not promise uninterrupted or error-free availability.

8. Suspension, Termination, and Revocation

Solutions Empire may limit, suspend, or revoke a user's access when the user's role changes, authorization ends, employment or company relationship ends, security requires it, these Terms or company policies are violated, or access is no longer needed for a legitimate business purpose.

The authorized mailbox owner may revoke the application's Google access through the connected Google account's security or third-party access settings. Solutions Empire may also deactivate the CRM mailbox connection. Revocation or deactivation stops future access through that Google authorization but does not automatically delete information previously imported into Solutions Empire CRM.

9. Privacy

Use of Solutions Empire CRM and information processed through the Recruiting Gmail integration is governed by the Solutions Empire Privacy Policy, including the section titled “Solutions Empire CRM and Google Workspace Data.”

Privacy Policy:

https://www.solutionsempirellc.com/policies/privacy-policy

10. Contact

Questions about these Terms, Solutions Empire CRM, or the Recruiting Gmail integration may be sent to:

sellcrecruiting@gmail.com